Terms and Conditions & Master Service Agreement

Provider: Osterville Car Service, LLC d/b/a Osterville Car Service

Welcome to Osterville Car Service. By submitting a reservation request, booking a vehicle, or utilizing our transportation services, you (the "Client") explicitly agree to be legally bound by the terms, conditions, and operational policies outlined below. This document serves as a Master Service Agreement governing all current and future transportation services provided by Osterville Car Service.

1. All-Inclusive Pricing & Transparent Fees

To ensure a premium, disruption-free luxury experience, Osterville Car Service utilizes a transparent, line-item pricing model built directly into all quotes and digital invoices:

• Rate Structure: All standard transfers and hourly packages are subject to a 20% Chauffeur Gratuity and a 10% Fuel & Administrative Fee (which covers specialized real-time flight-tracking software, secure encrypted transaction processing, and dispatch logistics).

• Point-to-Point Inclusions: Standard airport transfers and point-to-point trips are all-inclusive of routine highway tolls and mandatory airport ground access fees.

• Hourly & Event Charter Incidentals: For specialized event charters (e.g., concert packages, stadium events, weddings), baseline quotes exclude commercial venue parking garage/staging fees and non-standard tolls. These venue-enforced fees vary significantly and will be paid by the carrier and billed at exact cost to the Client's final invoice post-event.

2. Secure Billing & Card-on-File Automation

We operate a fully digital, cashless network via Square to protect our fleet assets and maximize convenience for our clients:

• Card-on-File Secure Storage: To finalize any reservation, the Client must provide a valid credit card, which is securely stored via Square's PCI-compliant, encrypted network. The Client grants irrevocable authorization for Osterville Car Service to automatically process charges to this card for scheduled trip balances, extended overages, venue parking fees, or vehicle damage fines.

• Point-to-Point Payment Window: For standard point-to-point and airport transfers, the full all-inclusive fare is automatically processed 24 to 48 hours prior to the scheduled pickup time.

• Hourly & Event Charter Payment Window: For specialized hourly charters, concerts, and seasonal events, a 50% non-refundable deposit is required immediately to secure the exclusive vehicle allocation. The remaining 50% balance is automatically processed 72 hours prior to the scheduled service date.

3. Booking Cancellations & Flight Disruptions

Because our luxury vehicles are reserved strictly on a dedicated time-slot timeline, we enforce strict cancellation thresholds to protect our seasonal scheduling:

• Point-to-Point & Airport Cancellation: Cancellations must be submitted at least 24 hours prior to the scheduled pickup time for a full refund. Cancellations made within 24 hours of service, or passenger no-shows, are billed at 100% of the total fare.

• Hourly & Event Charter Cancellation: The initial 50% booking deposit is completely non-refundable from the moment it is processed. Cancellations made within 72 hours of the scheduled pickup time will forfeit 100% of the total charter amount. No refunds or credits will be issued for venue-enforced event cancellations or weather-related postponements.

• Airline Disruptions: Inbound commercial flights are monitored in real-time. If an airline cancels a flight before our chauffeur dispatches from Cape Cod, no penalty applies and we will reschedule subject to fleet availability. If a flight is canceled or permanently diverted after the chauffeur has already been dispatched to the airport, the full fare will be charged to cover driver labor and vehicle travel time.

4. Complimentary Grace Periods & Overage Fees

Clients are provided a protective safety net for delays, after which automated incremental billing applies:

• Airport Pickup Grace Periods: We provide a complimentary waiting window of 30 minutes for domestic arrivals and 60 minutes for international arrivals, beginning from the aircraft's actual gate-arrival time. Delays extending past these grace periods are automatically billed to the card on file at a rate of $20.00 per 15-minute increment ($80.00/hour).

• Hourly & Event Charter Overages: Hourly packages cover a fixed block of time (typically up to 8 hours for Boston concert runs or up to 10 hours for Gillette Stadium packages). Any time utilized past the contracted package window—including extensive post-concert gridlock and stadium egress delays—will be automatically billed to the card on file at a rate of $40.00 per 15-minute increment ($160.00/hour).

5. Vehicle Rules, Alcohol, & Incidental Damage Fines

To maintain our premium fleet to the immaculate standards expected by our executive and residential clientele, the following rules are strictly and non-negotiably enforced:

• Strict No-Smoking/Vaping Policy: Smoking, vaping, or burning of any substance is completely prohibited inside all vehicles. Any violation results in an immediate $250.00 specialized detailing fee and the immediate termination of the charter without a refund.

• Biohazard/Vomit Cleanup Fee: A mandatory $500.00 fee will be instantly charged to the card on file for any biological incident requiring professional deep-sanitization, chemical cleaning, or resulting in vehicle operational downtime.

• Stained Beverage Interior Ban: Passengers must be 21 years of age or older to possess or consume alcohol inside the vehicle. To protect premium upholstery, leather trim, and custom carpeting, red wine, dark beers, and heavily colored artificial mixers are strictly prohibited inside all vehicles.

• Property Damage: The booking Client assumes total financial liability for any physical or structural damage caused to the interior or exterior of the vehicle by any member of their party. Osterville Car Service is not responsible for personal items left behind; passengers are urged to inspect the vehicle thoroughly before exiting.

6. Limitation of Liability & Cape Cod Traffic Delays

Osterville Car Service operates with rigorous dispatch guidelines to ensure prompt, on-time service. However, the company operates in highly volatile transit corridors and must limit its liability accordingly:

• Circumstances Beyond Our Control: The company shall not be held legally or financially responsible for passenger delays, missed flights, missed performance starts, or missed event entry resulting from conditions entirely outside our operational control. These conditions include, but are not limited to: Cape Cod bridge traffic backups, highway gridlock, multi-vehicle highway accidents, police detours, severe weather events, or unexpected mechanical failures.

• Departure Timing Recommendations: Our team provides recommended departure times based on historical traffic data. If a Client requests a later departure time against company recommendations, the Client explicitly assumes all associated risks regarding missed flights or delayed event arrivals.

• Refund Cap: In the rare event of a total service failure on our part (such as a sudden mechanical breakdown or driver emergency where a sub-contracted affiliate vehicle cannot be sourced), Osterville Car Service will issue a 100% full refund of all collected fares. The company's financial liability is strictly capped at the total amount paid by the Client for that specific journey, and the company shall not be liable for consequential damages, airline ticket change fees, lodging expenses, or lost event ticket costs.

7. Explicit Chargeback Waiver

By signing our digital service agreements or authorizing a transaction via our secure Square portals, the Client certifies that they are the legal, authorized holder of the credit card provided. The Client explicitly agrees that their digital authorization constitutes full acceptance of this Master Agreement and explicitly waives their right to file a dispute or chargeback with their credit card issuing bank for any legitimate balance, overage fee, wait time, or incidental fine that strictly complies with the schedules established herein.

Osterville Car Service reserves the right to modify or amend these Terms and Conditions at any time without prior public notice. The terms active at the precise time of your reservation finalization shall govern your specific trip.